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7 STEPS DIGITAL LEADERS CAN TAKE TO ADAPT TO THE NEW NORMAL AFTER THE COVID-19 OUTBREAK

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#1 INCREASE ADAPTIVENESS

With the economic downturn hitting hard, executives’ biggest priority now is to adjust processes to be able to serve customers better, support their employees productivity and optimize operations. To do so, businesses may require additional technology investments to be able to shift the focus and increase the efficiency of internal and external interactions. You’ve probably already set up remote access for your employees who now work from home, set up a VPN to allow connection to a local network and tried a few of project management tools. Now it’s time to adjust your app vision to account for change. Otherwise, you risk missing even on the revised for crisis KPIs.

To effectively manage all corporate projects with variables and teams involved in them, you might want to look into adaptive case management (also called dynamic case management). Rather than putting the responsibility for process design in the hands of business analysts, who model and simulate the process before it is executed, ACM enables employees to simultaneously create and execute the process — there is no separation of design and run time. There may be events and rules that guide the process, as in traditional BPM, but adaptive case management places decision-making where it belongs — in the hands of business people, not only the tech-savvy staff. In fact, it is the overarching goal of ACM to enable dynamic decision-making by providing the needed information at the right time or enabling the knowledge worker to quickly find it.

The future of ACM lies in enhancing employees productivity by helping them manage the unpredictable or unstructured processes they engage in every day. By focusing on simplicity and instant process insight, ACM will enable the next leap in workers efficiency.

#2 MOVE TO A FULLY CLOUD-BASED ENVIRONMENT

The world as we know it has transformed and gone virtual, businesses respond with making cloud computing their primary choice. If there’s one technology that’s able to help your company stay afloat in times of office closures, quarantines, and social isolation, it’s cloud computing.